The king is dead. Long live the king.
So, I left Comcast. They didn’t fight me at all, which is a surprise since they’re rather notorious for keeping people on the phone for a long time while trying every retention method possible. Not this time. The guy asked me why I was leaving. I told him thus:
“I have ethical problems with Comcast putting a secondary cap on my service. I also have a problem with you sending me dirty HTML and think it’s okay to inject HTML into my datastream. I want to pay for a clean connection.”
The only retort that the CSR gave me was “You don’t use even close to 1Tb of transfer. You know how big that is?”
Yes. I know how much data that is. I’ve worked for ISPs and Internet companies for a long time. I’m very data aware since I embrace it in just about every aspect of my life. I also know that this was the month that my household decided to cut the cord. We were watching less and less TV and more and more Netflix, Youtube, Hulu, and other offerings. And as of two weeks ago, we decided to go cold turkey from the awful serially sorted (by time) programming that came out of the TV boxes. So, previous data charts were not going to be accurate anymore.
So, why did Comcast change?
"Our data plans are based on a principle of fairness. Those who use more Internet data, pay more."
The first thing people need to recognize is that we _already_ have a cap. A hard one. It’s what you pay for. What cap? you ask? This one:
Performance Starter Up To 10 Mbps $29.99 Performance 25 Up To 25 Mbps $39.99 Extreme 250 Up To 250 Mbps $69.99 * prices based on internet only prices from comcast.net as of 10/12/2016
These are actually caps. But aren’t these bits/s or just transfer? Yes, you’re correct, but let’s do some math here.
10Mb/s * (86400 s / 1 day) * ( 30 days / 1 month ) = 25.92 Tb/month = 3.2 TB/month 25Mb/s * (86400 s / 1 day) * ( 30 days / 1 Month ) = 64.79 Tb/month = 8.1 TB/month 250Mb/s * (86400 s / 1 day) * ( 30 days / 1 Month ) = 648.00 Tb/month = 81 TB/month
Under fully ideal circumstances, this is the limit of your pipe that you buy from Comcast. And honestly, under the 250Mb/s deal, you’d honestly have a hard time consuming that much. However, Comcast has dictated that you cannot have all of it, at least, without an increase in cost. So, with their ruling in November, your deal gets this much worse:
Performance Starter: 1 TB/3.2TB * 100% = 31.25% of your available pipe.
Performance 25: 1 TB/8.1TB * 100% = 12.34% of your available pipe.
Extreme 250: 1 TB/81 TB * 100% = 1.23% of your available pipe.
So, the thing here is … the more you pay for, the less you can actually use. Does this seem fair? You’re already fairly paying more for more pipe, but are all of a sudden told that it’s not fair enough? Or in order to use all of your pipe, you gotta pay $50 more? Something’s not right with that, and I think this is the elephant in the room that most people are missing.
Maybe they should just lower the pipeline limits and adjust based on that, but somehow, it’s not good to see numbers involving what you get going down versus numbers involving what you pay going up. It’s not marketing friendly.
More? Maybe. If this isn’t enough, there’s still many more words in my fingers.